Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Get Laid Beds relationship with you in relation to this website. These terms and conditions apply to all orders placed online and over the telephone. If you disagree with any part of these terms and conditions, please do not continue to use our website.
Please note that these terms and conditions do not affect your statutory rights.
Information About Us
www.getlaidbeds.co.uk is a site operated by Get Laid Beds Ltd which is registered in England under the Registration Number: 7919911. The registered office is Barn 3-5, Wharf Way Business Park, Wharf Way, Glen Parva, Leicester, LE2 9UT. VAT registered GB144399392.
Service Availability
Get Laid Beds provide services internationally, please note that our standard delivery costs are applicable to customers within the UK mainland only. To ensure accurate cost information for your location, kindly adjust the country flag located at the top left corner of our website. We appreciate your understanding and look forward to serving you.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Products
- All products and services are subject to availability and may be withdrawn at any time.
- Finishes are applied to the exterior of bed frames and drawers. Due to the nature of the materials used in conjunction to the species of wood used, finishes may vary from photos or swatches. Part of the appeal towards our natural wood products is the possibility of variation in colour, grain and knots.
- Get Laid Beds may use engineered wood on their bed frames and accessories. Engineered wood does not contain MDF, other composite woods or veneer. Real wood is carefully selected to create a finish with less visible knots. This process is more sustainable and creates stronger components.
- All of our beds are handmade to order and therefore keep none in stock.
- All literature descriptions and website content of our products are correct at time of going to press. We undergo continuous product development and reserve the right to amend the specifications of any products without prior notice in relation to future sales.
- All wood species can react to sunlight exposure and changes in temperature and humidity.
- All of our hardwood bed frames will be provided with solid pine slats and additional internal support where required.
- We have a limited customisation services but can offer bespoke sizes upon request. Please be aware that there are adjustment costs on beds and mattresses for this service if it is required.
- All products including limited edition, seasonal and custom-made products may have their picture edited for visual effect, and the physical product may differ slightly from the picture shown on the website.
Construction and Assembly
- All of our beds are designed to be handmade for self-assembly. No experience is necessary and it's advised that 2 people erect for ease. We recommend the optional use of an electric screwdriver and mallet. We cannot refund any costs incurred when the customer chooses to hire someone to assemble or disassemble the bed for them or are unwilling to assemble the bed themselves as it's expected and advertised as all beds being "self-assembly".
Measurements
- All beds are described and manufactured in terms of the size of the mattress required.
- Beds and mattresses are manufactured to a tolerance of +/- one inch.
- All standard frames (excluding the Space Saver range) are larger than the mattress size by approximately 4 inches (10cm) width & 4 inches (10cm) length.
- Please ensure that you are fully aware of your bed and/or mattress dimensions and that they are suitable for the space you have allocated.
Pricing
- The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
- Prices for international customers do not Include VAT or custom fees.
- Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you Order Confirmation.
- Our site contains a large number of products and options, and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. In the event of a pricing error please contact customer services directly on [email protected] with photos to make us aware.
- We are under no obligation to provide the Product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
Payment
- We request payment in full at the time of ordering.
- Payment for all products must be by debit or credit card (on request we can accept bank transfers). We accept payment with MasterCard and Visa. Get Laid Beds are not responsible for any additional fees your bank may charge for overseas transactions.
- Get Laid Beds do not accept personal cheques.
- Goods cannot be delivered until full payment has been received.
Bed Frame and Furniture Guarantees
- Our standard bed frames carry an 11 Year Guarantee, covering the integral structure from the date of delivery. We do not offer a rolling guarantee.
- Our Outdoor bed frames carry a 1 year Guarantee, covering integral structure from the date of delivery.
- All frames or furniture used in rental or commercial properties are limited to a 2 year guarantee.
- (excluding Outdoor Frames, please see above.)
- These guarantees do not include general wear and tear, neglect, instances of damage caused by misuse, improper assembly or environmental factors. Wear and tear includes but is not limited to scratches, chips, marks, stains, discolouration and natural aging of the wood.
- After the initial 12 month period we are unable to offer replacements or refunds for any beds which experience movement or noise. This will come under general wear and tear and will not be covered.
- When replacing parts we cannot guarantee the exact colour match due to the natural product, ageing from light and wear.
- Our guarantee covers the individual components rather than a complete new bed.
- After 12 months the customer will be responsible for the delivery and return of the faulty bed/components to our main factory in exchange for new/refurbished parts.
- To claim on your bed frame guarantee we will require pictures to show any issues. If these pictures do not clearly show a manufacturing fault present we reserve the right to collect the bed frame for inspection. Should a fault be found, a like for like replacement will be dispatched. If no fault is found, you will be liable to cover the full costs of delivery for both directions.
- Any modifications made whatsoever to the bed frames or other products sold, e.g. painting an untreated finish, attaching an alternate headboard etc, will void the guarantee.
- The above guarantees are in addition to and do not affect your statutory rights.
Cancellations / Amendments
- It is the customer responsibility to check that all the details on the order confirmation email are correct, including the exact specifications of the product and delivery details.
- Any customised, bespoke or adjusted products are non-refundable and cannot be cancelled once production has commenced. Get Laid Beds reserve the right to retain 50% of the cancelled order value to offset our manufacturing and administration costs if this occurs.
- Any limited edition, custom made or seasonal products are non-refundable and cannot be cancelled once production has commenced. Get Laid Beds reserve the right to retain 50% of the cancelled order value to offset our manufacturing and administration costs if this occurs.
- Any bed frame ordered in a “hardwood” finish is a custom made to order product and due to this, cannot be cancelled once production has commenced. Get Laid Beds reserve the right to retain 50% of the cancelled order value to offset our manufacturing and administration costs if this occurs.
- Refunds are authorised once the return has been accepted. The refund can take up to 14 days to appear in your account and will be refunded via the original payment method used for the order.
- We cannot complete the refund until the products have arrived back at our Leicester workshop.
- Get Laid Beds reserves the right to charge an additional custom alteration fee of $113.00 - $127.00, if the customer asks for their originally requested custom alterations to be amended, before production of the order commences. If production of the order has already started, it is not possible to make changes to the originally requested custom alterations.
- If you have had your product delivered and have changed your mind please refer below to our Refunds and Returns policy.
Delivery Information
Standard Flat Packed Delivery
- Delivery dates will be arranged at the point of order online and confirmed via confirmation email.
- All international deliveries are a non-guaranteed date and time service. Any timescales provided are a guide only and may be longer due to other variables, such as customs and local public holidays.
- Further delivery specifics are referenced on the delivery page on the website.
- We reserve the right to charge an additional $69.00 delivery attempt fee if we have made multiple delivery attempts (at least 3 times) and the customer has not been present to accept at the agreed time and date and therefore the product has been sent back to the company.
- We request 7 working days notice if you wish to postpone your delivery date. Failure to provide sufficient notice may mean the delivery date cannot be changed, or a re-delivery fee may be charged.
- We use a number of third party delivery agents to ensure your goods are delivered efficiently and to the date requested, however in the unlikely event that goods have been delayed by unforeseen circumstances (such as snow, floods, heavy traffic, road closures, sickness etc) the delivery company may not be able to make the delivery on the date requested. In this event, we will aim to attempt the delivery at the earliest convenience and is beyond our physical control to meet the exact date requested.
- Please be aware that the drivers are not insured to take any items into the threshold of your property.
- It is expected that upon delivery you will sign to acknowledge receipt of your items ordered with the delivery agent and you accept there is no damage to the goods. It is your responsibility to ensure all goods are delivered as ordered. Any damaged goods must not be accepted or signed for and therefore returned with the courier.
- If you are not in to receive your delivery this will be sent back to the courier depot for a maximum of three days before being returned to us. The courier should leave a calling card enabling you to rearrange a delivery. After two failed delivery attempts this will be sent back to our workshop and an additional delivery charge will be needed to re-send the product(s).
- If you have requested for your delivery to be left in a safe place, we cannot be held responsible for any missing or damaged products.
- We reserve the right to charge a redirection fee of up to $69.00 should you change the delivery address after being dispatched from our warehouse. Address changes after dispatch may take up to 48 working hours to take effect.
- If you receive any items from Get Laid Beds that were not part of your order, you must allow Get Laid Beds or its agents to collect the items. Get Laid Beds will be liable for the carriage charges and we will do all we can to arrange a collection date that is convenient for you, however this must be within 14 days of the error being discovered. The receiver retains responsibility for the items until they have been collected for return to Get Laid Beds. Should you be unable to agree on a suitable collection date or our request to return the incorrect items is refused or ignored, we will pursue necessary action to recover the losses.
Customer Collections
- Collections are available from our Leicester based factory providing we are notified at least 3 days in advance.
- Full payment is to be made at point of order if you wish to collect your purchase.
- You can collect your goods providing full payment has been received from our Leicester factory on any weekday between 9.00am and 4.00pm. However, you will need to arrange this before visiting.
- Please provide proof of purchase and photo ID when collecting.
Variation of Terms
- Our staff members have no authority to vary these terms and conditions of sale.
Refunds & Returns Policy
- If you are not happy with your purchase for any reason or in the rare instance you have experienced any defects with the product(s) ordered, please contact us within 14 days to see if we can resolve the issue. This could be determined through sending out a replacement product, component, or an alternative solution that is suitable. If however, you are still unsatisfied with the product and wish to return, the following terms will apply:
- Returns must be notified to us in writing via email to [email protected].
- You must notify us with your intention to return the product(s) within 14 days of the initial delivery date.
- A refund can take up to 14 days to be processed. If returning a product, the 14 day processing period will commence from the point of confirming receipt of the returned products at our warehouse.
- Refunds are only made via your original payment method.
- If we refund an amount to you in error, you must return this payment to Get Laid Beds when requested and within 14 days of the request.
- All items must be unused and returned in their original packaging.
- If returning a product to us, they must be received undamaged. It is the customer’s responsibility to ensure the product being returned has suitable packaging during transit to ensure it is not damaged.
- If we receive a return product that is damaged and unacceptable for repurpose, we will need to return the product to the customer. This will also incur a delivery cost at our discretion. A refund will not be processed in this instance.
- We will need to know all the details of your original order, including order reference number, name, address, the product details and date of order to check our system for the original order.
- Due to hygiene reasons, we are unable to accept back any mattresses or bedding products (including soft bedding accessories) that have been removed from their original packaging. This is for health protection reasons and in line with section 28 (3) (a) of the Consumer Contracts Regulation.
- Goods made to the consumer's own specifications are excluded from the refund/Returns rights unless there is found to be a fault or not to the correct specification to which it was ordered.
- If the product is to be found defective under our warranty, we will refund the delivery costs if they are incurred by the customer. The return delivery cost must be authorised by us prior to arranging.
- We reserve the right to charge an additional collection fee of up to $69.00 per attempt if the pre-arranged and confirmed collection date attempt fails.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the "The Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013" (which replaced the "Distance Selling Regulations" on the 13th June 2014) you can do so providing you inform us of your decision within 14 working days of the delivery date. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return the item(s) you have up to 28 calendar days to do so at your own expense. Once the item is received at Get Laid Beds workshop, we will issue a full refund for the product to your original payment method used for the order. Please be aware that any shipping costs incurred will be debited from this as it's the customer's responsibility to cover delivery costs on returns for non-faulty goods. This includes both the original outbound delivery and the inbound return delivery. If you wish to book a collection through Get Laid Beds any shipping costs incurred will be debited from the final refund as it's the customers responsibility to cover delivery costs on returns for non-faulty goods. Please note this policy does have some limitations and the aforementioned selling regulations do not apply to business customers.
All custom made beds and bespoke products that are made to the customers’ specific requirements and non-standard items we sell will not fall under the same terms as above regarding our Refunds & Returns Policy unless the goods are to be found faulty and not to the correct specification as to which it was ordered.
Competitions & Coupons
For our Easter Sale Easter Egg Hunt there are only a limited amount of voucher codes available to be redeemed. Voucher codes are considered redeemed once they have been used at checkout to apply to corresponding discounts. Therefore, once a coupon code has been redeemed up to the number of the coupon codes availability, the discount code will no longer be valid. The amount of available coupon codes is as follows:
3 of each $75.00 / €75.00 off codes, 4 of each $50.00 / €50.00 off codes, 8 of each $25.00 / €25.00 off codes and unlimited $10.00 / €10.00 off codes. Our website and marketing comms will be updated to reflect the use of these codes and what is still available at our earliest convenience.
All vouchers/coupons and discounts advertised on 3rd party websites or marketing material may not be endorsed by Get Laid Beds and therefore are not valid unless confirmed by Management.
